 We do like to hear from all who work with us about how they have found the experience, it is always pleasing to have nice things said about your service, however, we do like to hear when people think we have got it wrong.
We feel the only way for improvement is to listen and act upon feedback which is valid and enables us to review areas of misunderstanding.
Thankfully we get it right more times than most and people seem to enjoy their experience with us, as the following testifies;
Organisations we have worked with
"For over two years Billy Quigg has conceived and presented our Business Development Course for all staff. The course was designed to give people from all parts of the Company insight into how their own job fitted into the whole. To deliver this course successfully, Billy had to get inside the skin of our Company – to understand its ethos and its ways. He did this with enormous success and ran two complete cycles of the courses over two years".
“Billy used the knowledge he had gained to help RTL turn its vision for a complete reinvention of its training operation. He helped to develop the basic structure of the RTL Academy and to inspire our own training staff to approach their work in a new way. Their success, and his, was marked by the Award to RTL of the RouteOne Operator Excellence Award for Training in September 2009.
“Billy has a straightforward manner of delivery that works with staff – he pulls no punches and is rewarded by gaining people’s confidence to open out to him. He is therefore able to be an agent for change.”
James Freeman CEO Reading Transport Ltd
"Billy is able to work in the zone between staff and company in such a way that because employees know he understands their problems they are receptive to deeper messages that are part of a company's communication strategy. All of Billy's work was very high quality and produced evidenced results in staff awareness of business issues"
James Carney Consultant PKB Business Solutions
"My experience from working with Bill was very rewarding, we had a difficult task and a lot of outside issues to contend with but by working together we did it, and very successfully"
Janice Redhead Programme co-ordinator CSV Newcastle
Just a follow up to say ‘Thank you’ for the re-registration course.
We all found it very valuable as we learnt new skills and it made us think about our approach to the broader picture of what we are trying to do.
We have arranged a first session this coming Friday to review the CPC material and begin any improvements that we feel may be necessary.
It was three days well spent for all of us and I can honestly say that it was the best re-registration we have experienced
Kevan Wildy Training Manager Thamesdwon Transport
From those who have attended our courses
“Have learning difficulties and found Bill good to and very easy to understand which is hard for me to stay motivated and awake which I did"
"Very informative and enlightening"
"It was interesting to understand senior management roles and achievements within the company financial situation"
"An excellent and informative course, well worth the wait"
"A good use of time, an opportunity not to be missed"
Candidates on our courses are encouraged to give feedback and many give that feedback anonymously which is ok by us.
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